Sales Policy
Orbisonali Furniture & Home Decor
Effective Date: January 8, 2025

At Orbisonali Furniture & Home Decor, we are dedicated to offering quality furniture and home decor items at competitive prices. This Sales Policy outlines the terms and conditions that govern the purchase of products from our website, orbisonali.com, and in-store at our Dawson, Texas location.

Please read through our policy carefully before making a purchase. If you have any questions or need assistance, please contact us at info@orbisonali.com or (254) 578-1902.

1. Pricing

  • 1.1 Price Accuracy
    Prices for items on orbisonali.com and in our store are listed in U.S. dollars and are subject to change without notice. We make every effort to ensure that prices are accurate at the time of purchase. However, in the event of a pricing error, we reserve the right to cancel or modify the order to reflect the correct price.

  • 1.2 Discounts and Promotions
    Occasionally, we offer discounts or promotions that may apply to your purchase. These discounts are typically time-sensitive and may have specific terms and conditions. We reserve the right to limit the availability of any promotional offer and to adjust prices or discounts based on availability.

2. Orders

  • 2.1 Order Acceptance
    All orders are subject to acceptance by Orbisonali Furniture & Home Decor. Once an order is placed, we will send an email confirmation with the details of the items purchased. This does not confirm that the order has been accepted. We reserve the right to decline an order or cancel a transaction for various reasons, including product availability, pricing errors, or payment issues.

  • 2.2 Order Modifications
    Once your order has been placed, it cannot be modified or canceled except under specific circumstances. If you need to modify or cancel your order, please contact our customer service team as soon as possible.

3. Payment

  • 3.1 Accepted Payment Methods
    We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Financing options (if available)

  • 3.2 Payment Authorization
    By providing your payment details, you authorize us to charge the total order amount, including shipping and taxes (if applicable), to your chosen payment method.

  • 3.3 Sales Tax
    Sales tax will be applied to orders based on the shipping address and applicable local tax rates.

4. Product Availability

  • 4.1 Stock Availability
    While we strive to keep our website and in-store inventory up to date, some products may become unavailable after an order is placed. If an item is out of stock or unavailable, we will notify you as soon as possible. In such cases, you will have the option to wait for restocking, choose an alternative product, or cancel the order for a full refund.

  • 4.2 Backorders
    For backordered items, we will provide an estimated shipping date and give you the option to either continue waiting for the item or cancel the order.

5. Delivery and Shipping

  • 5.1 Delivery Methods
    We offer various delivery options for both in-store and online purchases. This may include:

    • Standard shipping
    • White-glove delivery service
    • In-store pickup

  • 5.2 Shipping Fees
    Shipping fees will be calculated at checkout based on your delivery address and the size of the items. If you qualify for free shipping (e.g., promotions), the shipping fee will be waived.

  • 5.3 Delivery Times
    We aim to deliver products within the timeframe indicated at checkout. However, delays may occur during peak seasons or due to unforeseen circumstances.

6. Returns and Exchanges

  • 6.1 Return Window
    Our general return policy allows for returns within 30 days of purchase or delivery. For more details, please refer to our Refund and Return Policy.

  • 6.2 Restocking Fees
    Some products, particularly custom-made or oversized items, may incur restocking fees if returned. The fee will be communicated to you at the time of return.

7. Sales Restrictions

  • 7.1 Resale
    Products purchased from Orbisonali Furniture & Home Decor are for personal use only and may not be resold without prior written permission from the company.

  • 7.2 Promotions
    Promotions and discounts cannot be combined with other offers, unless explicitly stated.

8. Customer Service

If you have any questions or concerns about your order, products, or our sales policies, please reach out to our customer service team: