Refund and Return Policy
Orbisonali Furniture & Home Decor
Effective Date: January 8, 2025

At Orbisonali Furniture & Home Decor, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your furniture or home decor, we offer a clear and fair refund and return policy to assist you.

Please take a moment to review our policy below. For any questions or concerns, please reach out to us at info@orbisonali.com or (254) 578-1902.

1. Return Eligibility

1.1 Standard Return Window

  • We accept returns for most items within 30 days of delivery or pickup.
  • All returned items must be in new, unused condition with all original packaging, tags, and accessories.
  • Returns that do not meet these conditions may be subject to a restocking fee or may not be accepted.

1.2 Non-Returnable Items

The following items are non-returnable:

  • Custom or made-to-order furniture
  • Sale or clearance items
  • Gift cards or store credits
  • Items that have been assembled or altered

2. Return Process

2.1 In-Store Returns

  • If you made a purchase at our Dawson, Texas location, you can return your item directly to the store.
  • Please bring your original receipt or proof of purchase.

2.2 Online Returns

  • For online purchases, please contact our customer service team at info@orbisonali.com or (254) 578-1902 to initiate your return.
  • You will receive instructions on how to ship the item back to us, including a return shipping label if applicable.
  • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

3. Refund Process

3.1 Full Refunds

  • If your return meets our policy guidelines, you will receive a full refund for the purchase price of the item(s).
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please allow 5–10 business days for the refund to be processed, depending on your payment provider.

3.2 Partial Refunds

  • In some cases, if your return is subject to a restocking fee or if an item is returned in less than new condition, you may receive a partial refund.
  • If your item was delivered via White-Glove Service, the delivery and assembly charges are non-refundable.

4. Damaged or Defective Items

4.1 Inspecting Your Items

  • Upon receiving your order, please inspect it for any damages or defects. If you find any issues, contact us immediately at info@orbisonali.com or (254) 578-1902 within 48 hours of receipt.
  • We may request photos of the damage to expedite the resolution process.

4.2 Return of Damaged Items

  • If your item is damaged during delivery or is defective, we will offer a replacement or refund based on your preference. We will cover the return shipping cost for damaged or defective items.

5. Exchange Policy

  • If you would prefer to exchange an item for a different product, please contact us within the 30-day return window.
  • Exchanges are subject to availability. If the exchange product is of greater value, the customer will be responsible for the difference.

6. Cancellations

6.1 Order Cancellations

  • If you wish to cancel your order, please contact us as soon as possible. Orders that have already shipped or been delivered cannot be canceled.
  • Custom or made-to-order items cannot be canceled once production has begun.

Contact Us

If you need assistance with your return, refund, or exchange, or have any questions regarding our policy, please contact our customer service team: